Is my package insured while in transit?+
JM Bullion fully insures all its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy subject to the conditions set forth in this Section 13 of our Terms and Conditions. Please read this section of the Terms and Conditions carefully.
If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.
My package appears to have been damaged or tampered with. What should I do?+
We recommend you refuse any shipment that appears to be damaged or tampered with as the shipping insurance ends once signed for and/or delivered. When refused, the package(s) will return to JM Bullion for inspection. If you have taken possession of a damaged or tampered package, please save all packaging and contact JM Bullion at1-800-276-6508 within 48 hours for further instructions. Failure to notify us of damage or tampering within 48 hours fromsignatureor delivery date may impact our ability to cover your claim.
When will I receive my order?+
When you will receive your order depends primarily on three factors
- When we receive your payment (checks and wires must be initiated/sent by you).
- Please note that you will receive a Paid email once your payment is received.
- Holding period after cleared payment.
- Depending on your payment method, we will hold the order once payment is received and cleared. The hold periods by payment method are listed in checkout and in your confirmation email. Paper checks take the longest and are held up to five business days after payment clears.
- Shipping method and transit time.
- UPS 3-Day Air is the fastest and most reliable method of shipping. These are usually delivered in 1-3 business days once in transit.
- USPS is less consistent in both transit time and tracking accuracy.
What happens if my order is lost in transit?+
All packages shipped by JM Bullion are covered by insurance subject to certain conditions. In the unlikely event that your order is Lost in Transit, you need to contact us immediately. Lost in Transit is defined for the USPS as tracking not having updated in 5 or more calendar days. For UPS, it is 3 calendar days. You must contact us within 7 days since last tracking for USPS and 3 days since last tracking for UPS. If you do not contact us by these timeframes, insurance will not cover the package.
Once you contact us, we research the shipment with the carrier and begin the claim process. The claims process can take 30 or more days to resolve, and many Lost in Transit shipments end up getting delivered late. If the package is delivered, you must notify us within 24 hours.
See also Section 13 of our Terms and Conditions.
What happens if my order is damaged in transit?+
Though unlikely, if your order is damaged during transit and/or any items are missing we require you to contact JM Bullion immediately so we can begin the claims process. If you have taken possession of a shipment that is damaged and/or is missing items, you have 2 days (48 hours) from the date of delivery to contact us as stated in our Terms and Conditions.
Will I need to sign for my package?+
Orders under $1000 will not require a signature unless that option is selected and paid for at checkout. Orders over $1000 will always require a signature for delivery. Please note, per our Terms and Conditions, once a package shows delivered, our responsibility ends. Please be available and attentive to receive the package when the courier arrives. Due to COVID 19, couriers are not always getting the signature.
What if my order shows delivered but I did not receive it?+
Please note that JM Bullion will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance cease the moment the package is signed for or left at the specified delivery address. Any issues or problems with a shipment MUST be reported to JM Bullion within two (2) calendar days of recorded delivery, else JM Bullion may deny any claim.
Do you ship internationally?+
We only ship to U.S. addresses (including P.O. Boxes and APO addresses). We do not ship to U.S. territories.
Do I have to ship my order to my billing address?+
Depending on your method of payment, it is possible to have your order shipped to an address other than your billing address. If you pay with paper check, bank wire, ACH, Ethereum, Ripple, or bitcoin, you may have your order shipped wherever you please, with two exceptionsUPS locations and mail forwarding locations. If you pay with a credit/debit card, it depends on your order history. For credit cards, put the order through with your billing address as the shipping address, and then call us to see if we can change it to an alternate. If you pay via PayPal, your order must ship to a PayPal Verified address.
How will I know when my order ships?+
We will notify you by email once your order ships. You can also check the current status by logging in to your account or using ourTrack An Orderpage.
How do I choose my shipping method?+
You may choose how your order is shipped during the checkout process. In the last section of the checkout page, 4 Shipping Method, you will see the available shipping options for your order. If your purchase is eligible for free shipping, the pre-selected option will be base shipping, which is either USPS, UPS, or FedEx at our choice. If you would like to upgrade your shipping, you may choose one of the other options for a small fee. Simply click on the circle next to the shipping method you desire, and your order will be shipped via that method.
If my order includes an item on presale, will the in-stock items ship first?+
Unfortunately, due to the way insurance is applied to an order, everything must ship at the same time (i.e., in-stock items must await shipment until all presale items have arrived). Your order will ship in its entirety within 24-72 hours of our receiving the presale item. An email notification will be sent when your order ships.
Do you ship to US territories?+
We do not ship to US territories. Due to special requirements set by the postal systems, we are unable to ship outside of U.S. states.
What does “No Will Call” mean?+
All UPS 7 fedEx shipments ship with a No Will Call restriction, meaning the package cannot be picked up from a UPS or FedEx location. This is a precaution to prevent orders from being fraudulently intercepted.
UPS or FedEx will make three delivery attempts. If nobody is available at the delivery address to sign and accept delivery, the package will be returned to us.
Where do you ship orders from?+
All orders will ship from our warehouse in Las Vegas, Nevada. We mask our return address on all packages as to not give away the contents of the package.
Do you offer UPS or FedEx shipping to Alaska and Hawaii?+
No, we do not. The costs in shipping to these places is extremely prohibitive, so we utilize USPS on all shipments.
Do we ship to P.O. Boxes?+
Yes! When products are shipped via the United States Postal Service, we can ship to a P.O. Box. Please note that insurance on shipments to P.O. Boxes ends as soon as the package shows delivered.
Do you ship to UPS stores?+
We can ship to such stores including UPS Stores, various mail and packing stores, freight forwarders, etc. However, these are private businesses not owned by UPS, USPS, etc. Therefore, our shipping insurance does not cover missing packages or items sent to these locations if the tracking shows delivered.
How do you ship orders?+
Orders are shipped in inconspicuous packaging via either USPS, UPS or FedEx.* All shipments are fully insured. Our shipping policy, which is based on order size, can be viewed here.
*UPS 3-Day Air excludes Alaska, Hawaii, PO Boxes, UPS Store, and APO addresses. No Will Call pickups permitted.Saturday service not included.